Patient and Family Advisory Council

partner with us 1Partnership of Care

At the Saskatchewan Cancer Agency, clients, patients and their families are at the very heart of our work. To ensure we are truly focused on meeting the needs of patients and families, we established the Patient and Family Advisory Council. The Council helps us to blend the voices of patients and families with physicians and staff to provide excellent care and services.

What is Patient and Family-centred Health Care?

It is an approach to planning and delivering health care that recognizes and respects the patient and family as partners in the health care process. It redefines the relationships that traditionally exist in health care. Patient and family-centred care is the kind of care you and a family member will receive at the Saskatchewan Cancer Agency.

It is based on:

  • Respect and dignity: Doctors and nurses listen to patient and family perspectives and choices.
  • Sharing information: Communicating and sharing information with patients and families in ways that are supportive and useful to allow patients to actively participate in their care.
  • Participation: Patients and families are encouraged and supported in participating in care and decision making at the level they choose.
  • Collaboration: Health care leaders work together with patients and families to improve their experience and care.

What is the Patient and Family Advisory Council (PFAC)?

PFAC brings together a diverse group of patients who have received care at one of our centres, family members, and organizations who have a close relationship with the Cancer Agency. This group joins Saskatchewan Cancer Agency staff to form the Council.

What does PFAC do?

PFAC serves as the patient voice and provides an opportunity for patients and family members to help the Cancer Agency improve the overall cancer experience. The Council members are committed to improving the cancer experience by:

  • Encouraging a greater understanding of the health care experience through the eyes of the patient and family.
  • Providing advice, information and recommendations to Cancer Agency staff that will support planning, policies and procedures.
  • Improving patient safety, integration and navigation of health care systems.
  • Promoting effective and ongoing communication between patients, families and staff.
  • Enhancing relationships between Cancer Agency staff and our clients, patients, family members and the community.
  • Supporting patients and family members to be full partners in their cancer treatment and care.

Who should I contact if I have a concern about my care?

We suggest that you first speak with a member of your health care team who can best help. If you are unable to resolve your concern, you can contact the Cancer Agency’s Quality of Care Coordinator (QCC) at 1-866-577-6489.

How can I get involved?

If you are interested in learning more about or participating on PFAC, please contact:
Saskatchewan Cancer Agency
Patient and Family Advisory Council
Phone: 639-625-2001
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

PFAC Handbook

For more information about the Council and the role of its members, please download the PFAC Handbook. The Handbook provides more background about the Council, as well as the current PFAC Charter and Terms of Reference


Learn More